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Sahel offers relief to expats struggling to update address

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KUWAIT: A wave of relief has swept across Kuwait’s expatriate community following the launch on Sunday of a new service on the Sahel app that allows non-Kuwaiti residents to update their civil ID address online. The long-awaited feature replaces a chaotic, time-consuming process with a simplified digital solution, ending months of frustration over the lack of appointments, unclear requirements and a growing reliance on unofficial intermediaries.

In recent months, residents have voiced growing concerns about the increasingly difficult process of changing addresses. With no available appointments, a confusing list of required documents and the threat of fines or suspended services, many turned to unlicensed brokers — sometimes paying up to KD 130 — just to update their details. But since the government announced the addition of the address service to Sahel, the tone online has shifted dramatically.

“Booking an appointment was a major issue. People began selling appointments, and some transactions were halted due to address problems,” wrote Salim Albadawi on Instagram, reacting to the announcement posted on PACI’s official account. Others shared their reactions in the comments section of Kuwait Times’ Instagram post, with user Hassan Mir simply exclaiming, “Finally!” while another, identified as Safy, described it as “an excellent step forward” on another local news post.

Christian Varon, a 33-year-old Colombian who works at a coffee shop in Kuwait, is among those optimistic. “The new service seems really helpful. Just with some clicks, you can complete the process,” he told Kuwait Times.

With his civil ID set to expire in three months, Varon feels the pressure to act, hoping the new system will finally cut through the bureaucracy. “It’s supposed to be easier now. Before, you had to wait forever for appointments, and even when you got one, you often ended up going back to the government office two or three times. They keep sending you from one employee to another,” he added.

While many residents welcomed the digital shift, some expressed confusion over how to use the new service. “What are the steps?” one commenter asked — a sentiment echoed widely across social media. According to the app’s guidelines, expatriates will need to submit several documents, including a sublease contract, proof of ownership, employer authorization and a signed declaration form to complete the request.

One Indian resident who has been struggling to resolve his address change issue for five months immediately tried using the app after the launch. He shared with Kuwait Times that the transaction was promptly approved after submitting all required documents, receiving a confirmation message that read, “Your request has been successfully received. It will be processed within the next three days.”

However, not all residents are able to access the new feature. For those whose addresses were previously removed from PACI’s records, the Sahel app reportedly does not open, preventing them from using the very tool intended to assist them. “Without an address, the Sahel app won’t open. How do we update the address using the app?” one resident asked. Another, Mahmoud Znaty, commented, “If someone’s address was removed and Sahel isn’t working for them, how can they use the service?”

These questions highlight a lingering gap in the system: Although the Sahel update is a significant step forward, it remains inaccessible to a segment of the population affected by PACI’s recent address cleanup. For those still unable to access the app, the only option may be to go through the old process — booking an online appointment and waiting indefinitely for an open slot.

The root of the issue dates back to last year, when the Public Authority for Civil Information intensified efforts to eliminate fake or overcrowded housing registrations. The campaign included a new regulation requiring residents to register a valid address within 30 days of moving — or face heavy fines and potential legal action.

The sudden changes and lack of official guidance led many to rely on social media videos not produced by experts or to pay third-party services and unlicensed typists for assistance. “Every time we try to sign up for an appointment, it is fully booked,” a Palestinian resident told Kuwait Times earlier this year. “This should be easy. You book an appointment, gather the paperwork and visit the department simple.”

Now, the new Sahel feature appears to be a direct response to that pressure. Yet while many are optimistic, the rollout has not resolved all issues. “I hope the process for making changes is simple,” Ibrahim Tawakol wrote — capturing the cautious optimism shared by many.

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KIPCO Group companies organize blood donation drive on World Donor Day

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KUWAIT: For the second consecutive year, Kuwait Projects Company (Holding) – KIPCO, Kamco Invest, United Real Estate Company (URC), and United Facilities Management (UFM) came together to organize a blood donation drive in collaboration with the Kuwait Central Blood Bank, under the theme “Be the Reason”. The campaign reflects a powerful message that by choosing to donate blood, each individual has the power to be the reason someone heals, survives, or finds renewed hope. This initiative was held in occasion of World Blood Donor Day, which takes place annually on June 14. Building on the success of last year’s campaign, this initiative reflects the group’s continued dedication to corporate social responsibility and collective action that delivers sustainable community impact.

Hosted at the Chairman’s Club on the 54th floor of KIPCO Tower, the drive witnessed strong engagement from employees across all participating companies, reinforcing a shared culture of collaboration and social solidarity. The initiative aligns with the strategic direction of KIPCO Group companies in integrating Environmental, Social, and Governance (ESG) principles into their operations. By actively supporting public health through meaningful initiatives, the group demonstrates its ongoing commitment to sustainability and community well-being. This campaign reaffirms the power of unified efforts between sister companies and healthcare partners in driving real, lasting change.

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NBK organizes blood donation campaign for its employees

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KUWAIT: In line with World Blood Donor Day and as part of its social responsibility and community service, National Bank of Kuwait organized a successful blood donation campaign for its employees at the bank’s headquarters where employees from different departments and sectors showed strong participation and desire to contribute to this noble act, further highlighting NBK’s belief that such campaigns play an effective role in providing support for the ill and in need.

Such campaigns are part and parcel of NBK’s strategy, as it aims to raise society’s awareness about the importance of donating blood, as well as highlight how this act can save many lives and further enhance Kuwait’s blood bank inventory. Moreover, NBK strives to instill acts of social responsibility at the core of its strategy, as it stands as an effective partner in social development through its various campaigns as well as the educational, environmental and healthcare initiatives that have become a true embodiment of the bank’s deep commitment towards serving all society’s segments.

On their part, the Blood Bank team commended this benevolent initiative and applauded NBK’s humanitarian endeavors that have always strived to serve the nation and society in the best way possible. NBK has always organized blood donations in support of Kuwait’s Blood Bank and as an expression of social solidarity. Furthermore, NBK is committed to providing support for all healthcare institutions by organizing relevant events and campaigns to raise awareness and promote healthy lifestyles. It should be noted that NBK’s record is filled with pioneering social and humanitarian initiatives across different sectors, including health awareness and illness prevention campaigns. At the forefront of these campaigns comes breast cancer awareness and early detection, diabetes, prostate cancer and many others.

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Kuwait, Russia celebrate growing tourism, plan energy investment talks

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KUWAIT: Assistant Foreign Minister for European Affairs Ambassador Sadiq Marafi reaffirmed the strength of Kuwaiti-Russian relations, which were formally established in 1963, and expressed hope for expanded cooperation in the years ahead.

Speaking to the press on the sidelines of the Russian Federation’s National Day celebration, held Thursday at the Russian Embassy in Kuwait, Marafi noted a significant increase in Kuwaiti tourism to Russia, especially to emerging travel destinations within the country.

On the economic front, Marafi announced that a joint committee is set to convene during the upcoming Energy Summit to explore mutual investment opportunities.

During the event, Russian Ambassador to Kuwait Vladimir Zheltov lauded Kuwait as a longstanding and trusted partner, recalling the historic visit of Russian naval vessels to Kuwait during the reign of His Highness the late Amir of Kuwait Sheikh Mubarak Al-Sabah, known as Mubarak the Great. He also emphasized that Kuwait was the first Gulf state to establish diplomatic relations with Russia in 1963.

“We value the wisdom and pragmatism of Kuwait’s leadership. Despite global political shifts, our cooperation continues across trade, economy, energy, military-technical sectors, and humanitarian areas,” he said. The ambassador also celebrated the rapid growth of tourism between the two nations.

Marking Russia’s National Day, Zheltov paid tribute to Russia’s history and cultural legacy. “We are proud of our ancestors, who built a unique civilization and a great Russian culture across the vast Eurasian landscape.” He spoke of Russia’s resilience in the face of historic and modern challenges. “Russia continues to champion a fair and multipolar world based on equality and indivisible security,” he said.

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