By Christine Susan Shine

KUWAIT: Despite the global shift toward online shopping, people in Kuwait remain firmly loyal to in-store experiences. According to a 2024 Ipsos report, Spotlight Kuwait: Online Shopper Behavior and Attitudes, 86 percent of Kuwait’s population still prefers to shop in physical stores, making it one of the few markets globally where traditional retail continues to dominate.

In the US, for example, online shopping continues to gain ground over traditional retail, with the overall retail sector projected to contract by 0.2 percent over the next decade. During the 2024 holiday season, 76 percent of American shoppers were planning to buy at least half of their gifts online, according to a CNBC article.

On the other hand, the Ipsos poll found that only 14 percent of Kuwait’s population favors online shopping. Analysts attribute this trend to a mix of cultural habits, convenience, and a lack of trust in online platforms — factors that have shaped a uniquely Kuwaiti approach to retail.

The poll surveyed 500 people across the country, with a sample representative of the population across gender, age (18+), nationality and socioeconomic status. According to Aftab Ellahi, Chief Client Officer at Ipsos Kuwait, mistrust is a big reason people avoid online shopping. “With so many phishing scams and shady websites, people, especially expats — just feel safer paying in-store,” he says.

Kuwait’s small size and conveniently located shopping areas are another factor, a sales official in one of Kuwait’s largest retail companies tells Kuwait Times. “It’s actually easier to get around here than in most big cities,” says an expert in the market. “Traffic’s manageable, everything’s close, and shopping feels like a mini outing.”

Walk into any mall on a weekend and you’ll feel it, the energy of a community that loves to shop, not just for products, but for the experience. In Kuwait, malls are more than shopping centers — they’re weekend spots. With limited entertainment venues, heading to a mall has become a leisure activity. For many, shopping is a social ritual where families meet, and friends catch up.

Fatima, who didn’t give her last name, says no app can replicate the joy of stumbling upon the perfect outfit or bargaining your way to a sweet deal. “We love to touch, try, and explore the products before buying,” explains Fatima, a long-time shopper. “Online images can be misleading. What looks great on screen might not suit us in person.”

Some shoppers like Gabriel, a 29-year-old who didn’t give his last name, gets the best of both worlds: “I order groceries online — it’s fast. But for shoes? I need to try them on. No exceptions.”

Only 14 percent of people surveyed say they prefer online shopping. Even for everyday tasks like bill payments and travel bookings, Kuwait’s population is slower to go digital: 37 percent pay their telecom bills online, while 27 percent use the internet to book their travel.

Surprisingly, this love for physical shopping spans generations. According to Ipsos, two thirds of those aged 45+, and those between 25-44 still enjoy going to stores. Even Gen Z isn’t fully digital — 43 percent of shoppers aged 18–24 say they’d rather try before they buy.

While much of the world settled into a digital-first life after COVID-19, Kuwait swung back to its roots. “People missed the human part of shopping,” says Ellahi. “They want to feel fabrics, smell perfumes, try on clothes — that emotional satisfaction is irreplaceable.”

This shift doesn’t reflect a rejection of digital convenience, but rather a preference for balance. A blend of online accessibility and in-person experiences is shaping Kuwait’s retail landscape, where shopping remains as much a cultural and social activity as a commercial one.

By Dena Al-Fadhli

KUWAIT: For years, women in Kuwait have reported adverse reactions from widely available menstrual products, ranging from mild irritation to serious infections. Despite visits to clinics and seeking advice from friends, the link between these symptoms and menstrual care remained unclear for many.

As more research and advocacy work is being done about this topic worldwide, some women across the country have decided to take matters into their own hands — educating themselves about menstrual products and seeking safer alternatives.

Hind Al-Khatresh, a Kuwaiti entrepreneur and founder of a clean, toxin-free menstrual care line, saw the growing need firsthand. “I started to realize the period care market in Kuwait was very underserved. There was so much untapped potential and people who were hungry for something different than what they had been given.”

A lack of education

A 24-year-old Egyptian woman living in Kuwait, who chose to remain anonymous, is one of these women. “I tried so many brands and none of them worked for me,” she said.

“Once I found out how many chemicals are in them, I started feeling super uneasy every time I had to wear one. Sometimes I even wish I could stop my period completely just to avoid them.”

Her statement about the chemicals in menstrual products is supported by recent studies. Environment International analyzed 77 menstrual products – including pads, panty liners, and tampons – and found that all contained measurable levels of endocrine-disrupting chemicals (EDCs) such as phthalates, parabens, bisphenols and triclocarban. These chemicals can interfere with hormonal systems, potentially contributing to reproductive issues, thyroid disorders and even certain cancers with long-term exposure.

The findings are especially concerning given the research published in the British Journal of Dermatology, which shows that the skin around the vaginal and vulvar areas is more permeable than other parts of the body – making it more susceptible to absorbing harmful substances.

For many young women, the idea of choosing ‘the right’ menstrual products isn’t something they’re ever taught to consider. Before launching her own brand, Al-Khatresh recalls how most women would simply use whatever products were available without knowing there were alternatives: “Everyone is on autopilot when it comes to going to the grocery store and buying pads. ‘That’s what my mom uses or my older sister, so I’ll just use it too.’”

Howra Al-Yakoub, a woman in her 30s, echoes this, recalling that when she was younger, her understanding of feminine hygiene products was very narrow: “My knowledge at that age was limited to knowing you get your period once a month and have to wear a pad, without any real insight into why my body was reacting negatively.”

‘Change it every hour’

According to Dr Dalia Ismail, a gynecologist in Kuwait, adverse reactions from the use of pads are not uncommon, especially among younger women. She notes that she gets many patients who come to her with symptoms of a urinary tract infection, but when she asks about their menstrual hygiene routine, they are often surprised there is even a connection.

She explains, “most conventional pads are not breathable and made with plastic or scents that are not supposed to be used for an area that is highly sensitive. Sadly, they are not made to be worn for probably more than an hour, but most women don’t know that because that’s not what is advertised on the packaging. Also, it’s not always possible to change it every hour.”

A lack of proper menstrual hygiene education is a global concern. A UK-based survey of 1,000 menstruating adults found that 23 percent of individuals aged 25 and under were not shown how to use menstrual products before their first period. This lack of preparation led to 25 percent experiencing public leaks and 16 percent suffering pain due to improper use of sanitary products.

These statistics reflect a reality that resonates with many young women in Kuwait. One young Kuwaiti student, who chose to remain anonymous, detailed that she would continuously get painful rashes after using menstrual products: “I kept ignoring it because I thought it was normal and that was just part of the female experience, until I actually ended up going to the hospital multiple times because of bacteria overgrowth.”

The lack of education is compounded by cultural stigma surrounding gynecological care. Al-Yakoub notes that in Kuwait, it’s still uncommon for unmarried women to visit a gynecologist, which prevents many from accessing the medical support and information they need.

Left without guidance, these two women turned to the Internet to understand what exactly was going on. They were not alone. The 24-year-old Egyptian woman recalls discovering the likely cause of her symptoms after reading a viral thread about a popular menstrual hygiene brand. “It was a brand almost every woman in my family used. After reading more, I realized I should stay away,” she reasoned.

Bridging the gap

While this awareness has put some pressure on companies to respond to the growing health concerns, many still fall short of addressing the diverse and holistic needs of women.

Al-Khatresh attributes this disconnect to the fact that many mainstream menstrual products aren’t created by women themselves. “It’s really hard to rely on mainstream companies to make a change if they are continually led by men who can’t relate to the audience at all. All they see are numbers on a spreadsheet.”

Al-Khatresh designed her brand, Tsuno, with women’s health concerns in mind. But it’s not just about the product. For Al-Khatresh, meaningful change begins with awareness. She’s working to dismantle the silence and stigma that prevent many women in Kuwait from learning how to care for their bodies safely and confidently. Alongside a team of educators and designers, she develops illustrated booklets for students that teach the basics of menstrual hygiene in a clear, age-appropriate, and culturally sensitive way – laying the groundwork for a more informed and empowered generation.

KUWAIT: Minister of State for Communications Affairs Omar Al-Omar met Wednesday with Ruth Porat, President and Chief Investment Officer at Alphabet Inc and its subsidiary Google, to discuss ways to strengthen their strategic partnership. According to a statement by the Ministry of Communications to the Kuwait News Agency (KUNA) on Thursday, the meeting, held during Porat’s visit to the country, explored opportunities for cooperation in technology and digital investment. It aimed to enhance the strategic partnership in a way that supports accelerating digital integration within government agencies, in line with the ministry’s efforts to contribute to achieving Kuwait’s development vision, “New Kuwait 2035.”

Earlier this week, Al-Omar had affirmed the ministry’s commitment to expanding strategic partnerships with global tech companies, particularly in areas such as cybersecurity and the Internet of Things (IoT), as part of Kuwait’s broader vision to become a leading digital hub in the region. Speaking on the sidelines of the 20th Arab Media Forum, Al-Omar noted that the ministry continues to build strong collaborations with major international firms like Google Cloud and Microsoft, aiming to accelerate digital transformation across government entities.

He explained that these partnerships include training and certification programs for national talent, providing young Kuwaitis with professional credentials in cloud computing, artificial intelligence, and digital technologies. The minister emphasized that the goal is to transform Kuwait into a regional center for the digital economy by fostering innovation and promoting entrepreneurship in the tech sector. This involves strengthening collaboration with universities, the private sector, and international organizations to create an integrated ecosystem that supports innovation and accelerates knowledge transfer.

On the infrastructure front, Al-Omar stated that the ministry is actively working on developing the telecommunications sector in line with the “New Kuwait 2035” vision, through the expansion of 5G technology and the optical fiber network. These strategic investments pave the way for future technologies such as IoT, advanced computing, and big data. He also highlighted Kuwait’s continued efforts, represented by the Communication and Information Technology Regulatory Authority (CITRA), to diversify international internet connectivity routes through advanced land and sea cables. These initiatives aim to provide high reliability and security standards, positioning Kuwait as a key data exchange hub between the region and the world. — KUNA