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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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Kuwait enforces eviction of charities from private housing

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KUWAIT: Kuwait Municipality launched Thursday its first field inspection campaign to evacuate charity associations and foundations operating in private and model residential areas across the six governorates.

Private residential areas are low-density zones reserved for single-family housing, primarily intended for Kuwaiti citizens, where land is distributed through the country’s housing welfare program. In contrast, investment housing areas feature multi-unit buildings — such as apartments, duplex villas, and studios — designed for rental or ownership across all floors.

The campaign comes following a request from the Ministry of Social Affairs to Kuwait Municipality to enforce Ministerial Decision No. (206/2009) — which prohibits the use of buildings in private residential areas for any purpose other than private housing. The ministry began surveying all registered charities — approximately 84 organizations with over 200 branches across the country — earlier this month to take legal action against those located in private residential zones.

Khaled Al-Fadhli, Head of the Emergency Team at Ahmadi Municipality, told Kuwait News Agency (KUNA) that field teams had issued warnings to several charity premises over the past days, ordering them to vacate. On Thursday, the teams inspected five areas — Fahaheel, Fintas, Ali Sabah Al-Salem (Umm Al-Hayman), Sabah Al-Ahmad Residential City, and Al-Sabahiya — issuing 15 evacuation warnings. Al-Fadhli praised the cooperation of some associations that voluntarily removed their violations in Al-Ahmadi Governorate.

Al-Fadhli stressed that the monitoring teams will not tolerate any violations of Kuwait Municipality’s regulations and laws, emphasizing that field campaigns will continue over the coming days across different governorates.

This move is part of a wider regulatory reform of Kuwait’s charitable sector. Last month, the ministry suspended all charitable fundraising nationwide, citing concerns about unauthorized campaigns. Since November 2024, Minister of Social Affairs Dr Amthal Al-Huwailah has dissolved at least 30 charities found inactive after inspections. These measures are designed to eliminate inactive or ineffective organizations and ensure that resources are being used efficiently.

These reforms also align with Kuwait’s efforts to improve financial oversight and comply with international anti-money laundering standards. A Financial Action Task Force (FATF) report released in November 2024 acknowledged Kuwait’s legal framework to combat illicit finance, but pointed to enforcement challenges. Countries that fall short of FATF standards risk being greylisted or blacklisted, which can affect global financial relations. Kuwaiti authorities have since ramped up coordination among ministries to tighten control, particularly over cross-border donations. Officials say these efforts aim to uphold Kuwait’s humanitarian leadership while meeting international best practices. — Agencies

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Indian Learners Own Academy visits Kuwait Times, Kuwait News

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KUWAIT: A group of students from Indian Learners Own Academy visited the offices of Kuwait Times and Kuwait News on Monday for an interactive media tour on Thursday. Aimed at sparking curiosity and creativity, the visit gave students a glimpse into the dynamic world of journalism beyond the classroom. Thursday’s visit was the second this week, after another group of students from the academy explored Kuwait Times and Kuwait News on Wednesday.

Jana Alnaqeeb, Kuwait Times’ PR & CSR Manager, led the tour alongside members of the digital and editorial teams. The students explored various departments, including the editorial section, studio, printing press, and archives, gaining firsthand insights into how news stories are created, edited, and published. They also learned about the importance of credible reporting and how social media content is crafted to engage younger audiences.

Adding a playful twist to the visit, the team organized a game of hide and seek for the students, who dashed through the newsroom and turned the space into a lively, energetic environment.

The visit was part of the school’s initiative to blend education with real-world exposure and Kuwait Times’ ongoing mission to connect with and inspire future generations.

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AUK students unite for Gaza with ‘Play it Forward’ awareness event

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KUWAIT: The Finance Club at the American University of Kuwait (AUK) organized an awareness event titled “Play it Forward” on Wednesday, in collaboration with the Office of Student Life and 12 student organizations, to shed light on the ongoing humanitarian crisis in Gaza. Speaking to Kuwait Times, Shoroq Bukhamsin, President of the Finance Club, said the event’s primary aim was to amplify awareness. “We wanted people to remember the cause, to remember the people. It’s still relevant and it will never stop being relevant,” she said.

A key feature of the event was an emotional art exhibition titled “Gaza Habibti” by Untold Palestine, which displayed photographs of Gaza’s people before and after the war. “The gallery traces the emotional journey — beginning with life before the war, then documenting the devastation and personal stories from the current conflict,” Bukhamsin explained. “It reminds us they are not just numbers. They are souls, families, daughters and sons.”

The exhibition also included large-scale installations by regional artists, including a moving piece known as the Martyr’s Wall, which displayed photos of 1,300 Palestinians who lost their lives. “This is not even a fraction; the current death toll exceeds 50,000,” Bukhamsin noted. She extended heartfelt thanks to AUK, faculty advisors, club executives, supporting businesses, and Kuwait Times for their support and coverage.

Jumanah Al-Bloushi, Vice President of the Finance Club, said the event also featured an open market and game zone. Local businesses and food vendors participated, pledging 25 percent of their proceeds to humanitarian causes related to Palestine. Attendees were encouraged to donate through interactive games.

A performance show by ArtScene and Argan Bedaya capped the event, featuring music, poetry and storytelling in tribute to Palestinian identity and resilience. Al-Bloushi praised the collective spirit: “It’s so beautiful to see so many different organizations come together just to make this happen today.” She added, “This event is a reminder that even after a year, the Palestinian cause is still relevant and we will not let it be forgotten.”

Mishari Al-Ibrahim, a member of the Boycott, Divestment and Sanctions (BDS) movement in Kuwait, also participated in the exhibition. He emphasized the boycott as a powerful form of resistance: “Here in Kuwait, we’re pioneers and active in this field,” he said. “These events allow us to explain the different forms of boycott — commercial, academic and sports — as tools to counter normalization and raise awareness.”

He encouraged individuals to engage by staying informed and making conscious choices. “At the very least, refrain from buying targeted products and raise awareness among your family and peers,” he said. “When you have the right information, you become a source of knowledge. That’s how you become an active member of the global boycott movement and part of the change.”

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