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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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410 students benefit from Educational Care Bank project

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KUWAIT: Al-Safa Charitable Society announced that 410 students across various educational stages have benefited from the Educational Care Bank project for the 2024-2025 academic year. The initiative, implemented in collaboration with the General Secretariat of Endowments, provided a total of KD 100,000 (approximately $330,000) in educational support within Kuwait. Chairman of Al-Safa’s Board of Directors Mohammad Al-Shaya said in a press statement on Monday that the project reflects a shared commitment to supporting future generations by creating an educational environment free from financial obstacles. He emphasized that the initiative also aims to alleviate the financial burden faced by low-income families amid ongoing economic challenges.

Al-Shaya praised the General Secretariat of Endowments for its continued sponsorship of impactful and innovative projects that serve the community, particularly those focused on education. He noted that the Secretariat’s support for this program underscores its strong belief in education as a cornerstone for societal advancement and sustainable development. He added that Al-Safa Charitable Society, through this partnership, seeks to nurture a knowledgeable and responsible generation capable of contributing meaningfully to national development. The project, he explained, targets students who face difficulty in paying tuition fees, reaffirming the association’s belief in the right to education for all—without discrimination or financial barriers. — KUNA

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97,000 reverts and counting: IPC’s role in spreading Islam

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KUWAIT: Although it has been three months since the end of Ramadan, Islamic da’wah in Kuwait is far from limited to the holy month. Through organizations like the Islam Presentation Committee (IPC) — one of the country’s largest and oldest da’wah institutions — outreach efforts continue year-round. Since its founding in 1987, IPC has helped more than 97,000 people embrace Islam, including 2,702 in the past year alone. With over 3.4 million expatriates living in Kuwait — many from diverse religious backgrounds — the country often becomes more than just a place of work.

For many, it becomes the first space where they encounter Islam in a meaningful way. IPC’s efforts extend beyond traditional settings like mosques and religious centers. Thanks to the organization’s efforts, this Ramadan Kuwait did experience a significant increase in conversions to Islam, marking the highest number of conversions in the past seven years. Approximately 730 individuals from various nationalities embraced Islam by the 29th day of Ramadan.

This achievement is attributed to the efforts of 78 male and female preachers and the success of the “Change Their Lives” campaign, which included lectures and the distribution of preaching materials across the country. Much of IPC’s outreach focuses on laborers and domestic workers, meeting them in everyday environments such as markets, salons, workplaces, hospitals, farms, labor inspection offices, and even deportation centers.

Following initial outreach, new reverts begin a structured learning journey starting with a “Basic Islam” course that covers essential beliefs and practices. As they progress, students can enroll in advanced courses on Quranic interpretation, Tajweed, Islamic jurisprudence, Prophetic biography, and Islamic history — all offered free of charge.

Available in 14 languages

Arabic language classes are also available for non-native speakers, including non-Muslims who wish to understand Islamic texts or culture. IPC also supports lifelong Muslims, recognizing that many — especially those from non-Arabic-speaking countries — may never have had the chance to study Islam formally. “We don’t just teach the students — we create a community for them,” said Haya Alawadhi, head of IPC’s Salmiya branch. “A good circle of friends, emotional support from teachers and staff, and even financial assistance when needed.”

Many new Muslims face personal challenges — including separation from family and friends. IPC responds by fostering a family-like environment where instructors and fellow students offer compassion, inclusion and support. After carefully assessing individual needs, IPC also provides financial aid and job placement assistance to ease the transition. With lectures and materials available in 14 languages, the organization ensures accessibility for newcomers of all backgrounds. In 2024 alone, the committee recorded 8,455 students from 39 nationalities enrolled in its programs.

“We don’t call each other by titles”

“We don’t call each other by titles,” Alawadhi added. “We say ‘sister’ and ‘brother.’ You might find an American sitting next to an Asian or a European, and everyone is treated the same. If someone walks in with bias, it fades once they become part of this place.” To further its reach, IPC has expanded into digital outreach, offering social media campaigns, interactive online lectures, and Islamic content to engage younger audiences and remote learners.

IPC’s da’wah efforts are not limited to blue-collar communities. The organization also engages diplomats, professionals, and high-profile guests, presenting them with traditional Kuwaiti gift boxes that include a translated Quran, a tourism brochure, and Islamic educational materials. In 2024 alone, IPC organized around 881 training courses. Alawadhi also shared that IPC trains new Muslims to become future Islamic educators and preachers. “Some of our most active preachers today were once IPC students who converted to Islam,” she added. IPC runs around 14 branches and centers that are spread across Kuwait’s governorates.

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Oil Ministry highlights nuclear radiation risks, underscores preventive measures

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KUWAIT: The Ministry of Oil affirmed that nuclear radiation remains one of the most serious health and environmental challenges of the modern era, emphasizing Kuwait’s strong commitment to addressing this issue through an integrated regulatory framework, well-structured emergency plans, and advanced scientific monitoring networks covering various regions of the country. These efforts aim to ensure the highest standards of environmental and public health safety.

This statement was made by Sheikha Tamader Khaled Al-Ahmad Al-Sabah, Director of Public Relations and Media at the Ministry of Oil, during a health awareness seminar held Monday under the title “Risks and Damages Resulting from Nuclear Reactors and Their Impact on Human Health.” The seminar is part of the ministry’s ongoing initiative to raise community awareness and promote a culture of prevention among oil sector employees.

Sheikha Tamader lauded the efforts of governmental and technical agencies in enhancing public understanding of nuclear radiation dangers and preventive measures. She highlighted the role of such scientific forums in fostering a sustainable preventive culture across both public and private sectors. She added that the Ministry of Oil, in collaboration with relevant authorities, is actively conducting educational programs and specialized workshops to raise awareness about nuclear reactor risks and radiation leakage, while developing national infrastructure for preparedness and response to radiological and nuclear emergencies.

She stressed that prevention begins with awareness, and investing in education, training, and readiness is key to protecting people and the environment. She called for continued support of scientific and awareness initiatives and the strengthening of institutional cooperation among state ministries and regulatory bodies to guarantee community safety and environmental sustainability. In a related address, Salem Al-Azmi, Head of Radiology at the Radiation Protection Department of the Ministry of Health, reviewed the health risks associated with nuclear reactors, their operating mechanisms, and the preventive measures adopted locally and internationally.

Al-Azmi explained that nuclear reactors are among the world’s most important sources of energy due to their ability to generate large amounts of electricity efficiently, but they carry serious health and environmental risks if not managed under strict controls. He described nuclear reactors as power plants that produce electricity through nuclear fission — a process where an atom’s nucleus splits into smaller nuclei, releasing thermal energy that heats a coolant, usually water, to create steam. The steam then drives turbines connected to electric generators.

He noted that while nuclear power plants operate similarly to conventional power plants that burn coal, oil, or natural gas, the primary heat source in nuclear plants is atomic fission. He pointed out that nuclear energy has comparatively low environmental impact on Earth and natural resources.

Al-Azmi outlined the potential environmental hazards in the event of a radioactive leak, such as contamination of air, water, and soil with substances like cesium-137 and iodine-131. However, he reassured that these materials naturally degrade over time and that effective environmental rehabilitation and mitigation plans are in place. He highlighted that potential effects on wildlife and agriculture, including temporary declines in crop and animal quality, can be managed and mitigated through safety protocols and environmental restoration.

Regarding preventive actions, Al-Azmi advised sheltering indoors in well-sealed spaces, which can reduce radiation exposure by half, using closed basements or airtight shelters, and wearing protective masks for the nose and mouth. He also presented information on Iran’s Bushehr nuclear reactor, noting that it is solely dedicated to electricity generation with a capacity of 1,000 megawatts. The reactor operates under full international supervision, is non-military, does not produce nuclear weapons, and is located approximately 280 kilometers east of Kuwait. — KUNA

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