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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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CBK: Broad money supply declines 0.3%

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KUWAIT: The Central Bank of Kuwait (CBK) announced on Monday that the broad money supply (M2) recorded a slight monthly decline of 0.3 percent in May, reaching KD 41.7 billion (approximately $137.6 billion). In statistical tables released to Kuwait News Agency (KUNA), the CBK’s Economic Research Department indicated that private sector deposits in local banks in Kuwaiti dinars edged down by 0.1 percent to KD 38.3 billion ($126 billion), while foreign currency deposits by the private sector saw a sharper decline of 5.4 percent to KD 1.7 billion ($5.6 billion). The report further noted that local banks’ claims on the Central Bank, represented by CBK bonds, decreased by 7.5 percent to KD 1.2 billion ($3.6 billion).

Total assets of local banks also dipped marginally by 0.1 percent to KD 95.9 billion ($316 billion), while net foreign assets at local banks dropped by 3.4 percent to KD 14.8 billion ($48.8 billion). Meanwhile, time deposits held at the Central Bank remained stable during the month at KD 750 million ($2.5 billion). In contrast, cash credit facilities, which include loans extended by local banks, rose by 1.3 percent to KD 59 billion ($194.7 billion), reflecting continued credit growth.

The data also showed that financing of Kuwaiti imports increased by 2.4 percent to KD 734 million ($2.4 billion) in May. The average exchange rate of the US dollar against the Kuwaiti dinar saw a slight decline of 0.1 percent, settling at 306.8 fils. The CBK clarified that in its narrow definition, the money supply comprises cash in circulation and demand deposits used in everyday transactions. In its broader sense, it includes current money in addition to savings and time deposit accounts. — KUNA

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MoD underlines preparedness during crises

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KUWAIT: Undersecretary of the Ministry of Defense Sheikh Dr Abdullah Mishal Al-Sabah affirmed Monday that the ministry, under the guidance of the country’s wise leadership, considers proactive preparedness for crises and disasters a cornerstone for reducing their impact and ensuring the continuity of vital services — foremost among them, the health sector, which he described as the first line of defense for human life. Sheikh Abdullah made the remarks in a speech delivered at the opening of the “Principles of Disaster Preparedness in Healthcare” conference, organized by the Kuwait Medical Association (KMA) in cooperation with the Military Medical Services Authority at the Ministry of Defense and the Directorate of Medical Services at the National Guard.

He noted that the conference aims to bolster national preparedness in the healthcare sector by fostering knowledge exchange and enhancing coordination among relevant entities. Sheikh Abdullah highlighted the importance of honoring scientists and healthcare professionals who have contributed to the advancement of medical services at both local and international levels, commending their pioneering efforts in this essential field.

He further emphasized the continued cooperation between the Ministries of Defense and Health and the National Guard with other competent bodies and prominent medical institutions to strengthen emergency preparedness and response capabilities. He called for sustained collaboration and integration to ensure optimal readiness to face future challenges.

Sheikh Abdullah also lauded the efforts of the medical services departments at the Ministry of Defense, National Guard, and Ministry of Health, as well as the Kuwait Medical Association, for their concerted actions in tackling health crises with professionalism and efficiency. He stressed the importance of ongoing training, evaluating on-the-ground needs, and investing in human and technical resources to boost rapid and effective emergency response. Meanwhile, Chairman of the Kuwait Medical Association Dr Ibrahim Al-Tawala echoed similar sentiments, noting that cooperation with the Ministry of Defense and National Guard reflects a strong model of national synergy in serving Kuwait and empowering medical personnel to handle various challenges.

Dr Al-Tawala said the KMA has consistently prioritized training and development, organizing numerous conferences, workshops, and awareness programs across medical specialties. He revealed that during the first half of 2025, the Association held approximately 83 scientific medical events.—KUNA

underscoring their role in equipping healthcare professionals with the necessary skills to manage disasters and emergencies effectively — ultimately enhancing public safety and reducing risks. – KUNA

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Amir hails efforts to develop new curricula

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KUWAIT: HH the Amir Sheikh Meshal Al-Ahmad Al-Jaber Al-Sabah received at Bayan Palace on Monday Minister of Education Jalal Al-Tabtabaei, who presented to him the public high school results for the academic year 2024/2025. The minister also introduced to HH the Amir the new curricula, which bring into effect a new educational philosophy relying on knowledge, skills and principles. HH the Amir praised the efforts of those who developed the curricula with the purpose of building a better future and bolstering the educational system in the country. HH the Amir also wished the students success in their future endeavors.

HH the Amir also received at Bayan Palace on Monday visiting Deputy Chair of the British King’s Foundation Michael Jary and Executive Director for Education Dr Simon Sadinsky. Present at the meeting were Director General of the Kuwait Foundation for Advancement of Sciences Dr Ameenah Rajab Farhan and Director General of the Kuwait Direct Investment Promotion Authority Sheikh Meshaal Jaber Al-Ahmad Al-Sabah. — KUNA

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