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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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US Ambassador welcomes Trump’s Gulf visit, highlights strong US-Kuwait food security ties

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KUWAIT: US Ambassador to Kuwait Karen Sasahara on Tuesday welcomed the visit of former US President Donald Trump to the Gulf region, describing it as a continuation of his longstanding relationships with Gulf leaders. “We are pleased with President Trump’s visit to the region. He has had deep-rooted relationships with Gulf leaders since his first term,” she said.

Her remarks came on the sidelines of the Fourth Annual Food Safety and Nutrition Summit, jointly organized by the US Department of Agriculture, the Ministry of Health, the Public Authority for Food and Nutrition and the US Embassy. The two-day summit is being held at the Ministry of Foreign Affairs with broad participation from Gulf Cooperation Council (GCC) countries. Ambassador Sasahara said Trump’s renewed engagement with Gulf partners reflects the strength of ongoing bilateral and regional dialogue. “President Trump is now resuming those relations through very important discussions on bilateral and regional matters. We are looking forward to the progress these talks will achieve,” she added.

The ambassador emphasized the robust economic ties between the United States and Kuwait, particularly in the field of agriculture. She noted that bilateral trade in agricultural goods reached $275 million in 2024, while total US agricultural exports to the GCC amounted to $3.6 billion. “Our embassy team has worked closely with Kuwaiti government institutions and local farmers to address food security challenges and explore how US technologies can contribute to sustainable solutions,” she said. Sasahara described agriculture and food not only as economic sectors, but also as bridges that bring nations together. She highlighted the summit’s goal of enhancing cooperation and exchanging best practices in food safety and nutrition.

“The United States exported more than $191 billion in agricultural products last year,” she said, pointing to Washington’s leadership in agricultural innovation and its call for long-term investments in biotechnology, improved seeds, and fertilizers. She also noted that the US and GCC share common public health concerns, particularly the rise in obesity and chronic diseases. “We are committed to working with our regional partners to raise nutrition standards and improve public health outcomes,” the ambassador said.

For his part, Minister of Health Dr Ahmad Al-Awadhi underscored the critical importance of food safety and nutrition in achieving sustainable development. “Ensuring access to safe and adequate food and advancing nutrition systems are fundamental pillars for sustainable progress,” he said in his opening remarks. Dr Al-Awadhi stressed that Kuwait remains committed to aligning its efforts with the United Nations 2030 Sustainable Development Goals, particularly those targeting hunger eradication and sustainable agriculture. He cited Kuwait’s National Food Security Strategy, enhanced import regulations, and updated guidelines for school canteens as examples of recent initiatives.

Citing World Health Organization (WHO) data, the minister warned of the human toll of unsafe food, noting that more than 600 million people suffer from foodborne illnesses annually, leading to over 420,000 deaths — including 125,000 children under the age of five. “These figures highlight the urgent need to strengthen food safety systems and raise awareness, particularly to protect vulnerable groups like children,” he said. He also addressed the global rise in obesity, pointing to WHO statistics indicating that over one billion people are currently obese. “Childhood obesity rates have quadrupled since 1990, and in 2024, over 15 million children under five were classified as overweight,” he said.

Dr Al-Awadhi called for increased investment in food inspection and laboratory capabilities across the region, and praised international partnerships, particularly with the United States and UN agencies, in developing resilient food safety systems. The summit aims to serve as a platform for regional and international stakeholders to collaborate on policy, innovation, and public health approaches that enhance food security and nutrition outcomes across the Gulf. — KUNA

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KOTC inaugurates solar power plants at LNG stations

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KUWAIT: Kuwait Oil Tanker Company (KOTC) on Tuesday announced the official launch of solar power plants at its two liquefied natural gas (LNG) filling stations in Umm Al-Aish and Shuaiba, with a combined production capacity of 4.05 megawatts. The announcement was made during an inauguration ceremony, where KOTC’s Acting CEO Sheikh Khaled Ahmad Al-Malik Al-Sabah affirmed that the company is the first in Kuwait’s oil sector to implement such a strategic renewable energy project.

“This initiative represents a significant step forward in achieving energy self-sufficiency and fully operating our LNG stations using renewable energy,” Sheikh Khaled said, emphasizing the company’s commitment to environmental sustainability. He noted that the project is aligned with Kuwait’s national vision to achieve carbon neutrality and reduce greenhouse gas emissions, adding that it reduces reliance on the national electricity grid and minimizes the carbon footprint by effectively harnessing solar energy.

Sheikh Khaled described the project as a pioneering model for clean energy within Kuwait’s oil sector, highlighting its role in enhancing operational efficiency, lowering costs, and supporting environmental goals in line with the highest international standards. He also praised the dedicated efforts of KOTC’s team in bringing the project to fruition, underscoring the contribution of Kuwaiti talent in driving sustainable energy initiatives that deliver both environmental and economic benefits to the nation. — KUNA

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Ministry begins road rehabilitation works in Fahad Al-Ahmad

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KUWAIT: Minister of Public Works Dr Noura Al-Mashaan announced the commencement of comprehensive road maintenance works in Fahad Al-Ahmad as part of a wider initiative encompassing 18 road rehabilitation projects across Kuwait’s governorates. The move comes in line with the New Kuwait 2035 vision aimed at enhancing the country’s infrastructure.

In a press statement issued Sunday, Dr Al-Mashaan affirmed the ministry’s commitment to implementing its development strategy in accordance with the highest technical standards, ensuring the delivery of high-quality projects that enhance road efficiency and safety. She noted that the efforts fall within a broader national framework to modernize and develop Kuwait’s road network.

KUWAIT: Workers continue the roads maintenance in Fahad Al-Ahmad, Al-Mangaf and Al-Aqila as part of the new contracts.- KUNA photos

KUWAIT: Workers continue the roads maintenance in Fahad Al-Ahmad, Al-Mangaf and Al-Aqila as part of the new contracts.- KUNA photos

Meanwhile, Engineer Mohammad Ra’i Al-Fahma, a member of the supervision team for Contract 15 – the first phase in Al-Ahmadi Governorate – confirmed that field teams have begun executing extensive maintenance works in Block 1 of Fahad Al-Ahmad. He added that the works involve laying a Type 3 asphalt layer in accordance with approved technical specifications. Engineer Abdullah Al-Kandari further noted that road maintenance operations are concurrently underway in several areas, including Blocks 1 and 4 of Al-Mangaf, as well as Street 245 in the Aqila area. Additionally, infrastructure cleaning and maintenance works are being carried out in the Raqqa and Hadiya areas. — KUNA

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