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Zain clinches top customer satisfaction honors for 13th time

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KUWAIT CITY, Apr 12: In an achievement that reflects its continued leadership in the technology sector in the Kuwaiti ‎market, Zain has once again claimed the top position at the Service Hero Customer Satisfaction ‎Index Awards for the 13thtime. The company was awarded first place in both the Mobile ‎Operators and Internet Service Providers categories for the year 2024.‎

The announcement was made during the awards ceremony honoring the top-ranked ‎organizations held at the Four Seasons Hotel, attended by Waleed Al-Khashti, Zain Kuwait’s ‎Chief Corporate Affairs and Relations Officer, alongside Faten Abu-Ghazaleh, President of ‎Service Hero, and a number of executives and leaders from the winning companies.‎

For the 13th time in its history, Zain has led the telecom and ICT sector in Kuwait across both ‎categories, having secured the highest number of consumer votes in the Kuwaiti market.‎

Zain takes pride in consistently topping these two categories year after year, which reflects its ‎leading position in the technology, telecom, and digital services sectors in Kuwait. It also ‎highlights the company’s excellence in exceeding customer expectations, fulfilling their ‎ambitions and aspirations, and its ongoing efforts to enhance its suite of innovative services, ‎solutions, and competitive offers to serve its customer base—the largest in Kuwait.‎

Zain secured first place in two distinct telecom categories for its success in achieving the ‎highest customer satisfaction levels for the quality and efficiency of its products and services, ‎outperforming competitors in the same categories. The company views this recognition as a ‎testament to its unwavering commitment to delivering exceptional service to its customers.‎

Winning this award, which is based solely on customer and consumer votes, demonstrates ‎Zain’s dedication to strengthening its leadership in the Kuwaiti market. The evaluation was ‎conducted based on the quality of services offered, customer service excellence, and the trust ‎of its customers in the company’s service quality.‎

Service Hero celebrated the top-performing service providers in the country for the year 2024, ‎based on the Customer Satisfaction Index for the 15th consecutive year. The index was based on ‎‎28,837 validated consumer ratings, covering participants of both genders and from a wide ‎spectrum of industries, nationalities, and educational backgrounds.‎

Headquartered in Kuwait, Service Hero is the only consumer-led customer satisfaction index in ‎the Middle East. The company is a member of ESOMAR and adheres to the global ‎organization’s principles for self-regulation and ethical market practices.‎

Service Hero is overseen by an independent advisory council to ensure neutral and objective ‎results that accurately reflect consumer preferences, making its insights a trusted benchmark ‎that provides transparent and relevant guidance to businesses.‎

The advisory council consists of academics and business experts representing leading ‎educational and commercial institutions in Kuwait and the UAE, including the American ‎University of Kuwait and the Australian College of Kuwait. Since its establishment in 2010, ‎Service Hero has measured 280,000 validated consumer ratings, covering over 850 private ‎sector companies.‎

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CAPT sets Oct 27 for price talks on Jaber Al-Ahmad entrances project

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KUWAIT CITY, Oct 13: The Central Agency for Public Tenders (CAPT) has approved the request of the Ministry of Public Works to set Oct 27 as the date for negotiating prices with the four companies bidding for the establishment of entrances and exits at Jaber Al-Ahmad City. CAPT decided during its meeting last Wednesday. All bidders have been required to include detailed price and quantity tables in their bids. The agency excluded two companies for not meeting the conditions and specifications, and the bidding process closed on Feb 18.

The project includes the establishment of entrances and exits in two locations in Jaber Al-Ahmad Residential City — one is the southern entrance and exit linking to Jahra Road, and the other is the eastern entrance and exit linking to Doha Road. It is worth noting that the ministry has been holding negotiation sessions with the winning companies to determine the best and most cost-effective bid.

By Mohammad Ghanem Al-Seyassah/Arab Times Staff

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Companies and funds can own real estate in Kuwait under strict controls

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KUWAIT CITY, Oct 13: As part of the State’s efforts to regulate the ownership of investment and commercial real estate and ensure balance between attracting foreign investment and preserving the privacy of the local market, Decree No. 195/2025 on the controls for real estate ownership by companies, real estate funds, and investment portfolios was issued. This is in implementation of the provisions of Decree-Law No. 74/1979 regulating real estate ownership by non-Kuwaitis. Article One of the decree, which was published in ‘Kuwait Al-Youm’ recently, stipulates that subject to the provisions of the aforementioned law, companies with non-Kuwaiti partners and listed on licensed stock exchanges in Kuwait, as well as real estate funds and investment portfolios licensed by the competent authorities, may own real estate within the country, subject to specific controls. The decree indicates that one of the basic conditions is that the purpose of the company, fund or portfolio must include dealing in real estate.

It prohibits any form of dealing in real estate, plots or land designated for private housing in any location or within any project, in a move aimed at protecting the residential character and preventing speculation in this vital sector. Article Two of the decree clarifies that its provisions do not prejudice the right of entities subject to the supervision of the Central Bank of Kuwait or others to own real estate in accordance with the law. It affirmed that citizens of the Gulf Cooperation Council (GCC) countries shall continue to be treated the same as Kuwaitis regarding ownership of land and built property in the State of Kuwait. Article Three states that the ministers—each within their respective jurisdiction—shall be responsible for implementing the provisions of the decree, which shall take effect from the date of its publication in the official gazette.

By Marwa Al-Bahrawi Al-Seyassah/Arab Times Staff

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Factors behind the reversal of losses and profitability

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KUWAIT CITY, Oct 12: Kuwait Integrated Petroleum Industries Company (KIPIC) aims to raise its profits for fiscal 2025/2026 by increasing its sales in local and international markets, which have been robust since the beginning of the year, say reliable sources. Sources pointed out that KIPIC recovered from the losses it suffered in previous years through the growth of its net profits, which amounted to about KD52.2 million in the 2024/2025 budget. They cited five main factors behind this growth.

First is the increase in the refining capacity of Zour Refinery, which reached 615,000 barrels per day in May 2024, ranking seventh globally in terms of production quantities. They explained that the refining capacity of the refinery in the years prior to its operational opening ranged between 205,000 and 410,000 barrels per day. The second factor behind KIPIC’s profit growth over the past year is the commencement of the merger of oil companies, particularly the merger of KIPIC into the Kuwait National Petroleum Company (KNPC), to shake off the losses.

The third factor is the result of the implementation of the spending rationalization policy pursued by the CEO of KNPC, who also serves as the acting CEO of KIPIC, Wadha Al-Khatib. The KNPC spending rationalization committee implemented spending rationalization last year, achieving financial savings for KIPIC estimated at KD27 million through this approach. Sources explained that the implementation of rationalization coincided with the provision of better products. The fourth factor is the focus on stimulating KIPIC’s sales in global markets by opening new markets. In the first half of 2025, the company was able to expand its sales of sulfur and diesel, in addition to producing the best type of low-sulfur jet fuel, and then exporting all of its products that comply with international requirements.

The fifth factor is the company’s interest in digital transformation, focusing on developing all aspects related to global technologies, including artificial intelligence, as these technologies are extremely useful in detecting and anticipating errors before they occur, which contributes to stable production. Sources added that there are other important factors behind KIPIC’s profitability, such as the signing of numerous contracts with international companies specializing in smart energy, renewing contracts with the largest global platforms related to technological development in the field of oil refining, and strengthening relationships with major refining companies to mutually benefit from each other’s expertise.

By Najeh Bilal Al-Seyassah/Arab Times Staff

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