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Zain clinches top customer satisfaction honors for 13th time

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KUWAIT CITY, Apr 12: In an achievement that reflects its continued leadership in the technology sector in the Kuwaiti ‎market, Zain has once again claimed the top position at the Service Hero Customer Satisfaction ‎Index Awards for the 13thtime. The company was awarded first place in both the Mobile ‎Operators and Internet Service Providers categories for the year 2024.‎

The announcement was made during the awards ceremony honoring the top-ranked ‎organizations held at the Four Seasons Hotel, attended by Waleed Al-Khashti, Zain Kuwait’s ‎Chief Corporate Affairs and Relations Officer, alongside Faten Abu-Ghazaleh, President of ‎Service Hero, and a number of executives and leaders from the winning companies.‎

For the 13th time in its history, Zain has led the telecom and ICT sector in Kuwait across both ‎categories, having secured the highest number of consumer votes in the Kuwaiti market.‎

Zain takes pride in consistently topping these two categories year after year, which reflects its ‎leading position in the technology, telecom, and digital services sectors in Kuwait. It also ‎highlights the company’s excellence in exceeding customer expectations, fulfilling their ‎ambitions and aspirations, and its ongoing efforts to enhance its suite of innovative services, ‎solutions, and competitive offers to serve its customer base—the largest in Kuwait.‎

Zain secured first place in two distinct telecom categories for its success in achieving the ‎highest customer satisfaction levels for the quality and efficiency of its products and services, ‎outperforming competitors in the same categories. The company views this recognition as a ‎testament to its unwavering commitment to delivering exceptional service to its customers.‎

Winning this award, which is based solely on customer and consumer votes, demonstrates ‎Zain’s dedication to strengthening its leadership in the Kuwaiti market. The evaluation was ‎conducted based on the quality of services offered, customer service excellence, and the trust ‎of its customers in the company’s service quality.‎

Service Hero celebrated the top-performing service providers in the country for the year 2024, ‎based on the Customer Satisfaction Index for the 15th consecutive year. The index was based on ‎‎28,837 validated consumer ratings, covering participants of both genders and from a wide ‎spectrum of industries, nationalities, and educational backgrounds.‎

Headquartered in Kuwait, Service Hero is the only consumer-led customer satisfaction index in ‎the Middle East. The company is a member of ESOMAR and adheres to the global ‎organization’s principles for self-regulation and ethical market practices.‎

Service Hero is overseen by an independent advisory council to ensure neutral and objective ‎results that accurately reflect consumer preferences, making its insights a trusted benchmark ‎that provides transparent and relevant guidance to businesses.‎

The advisory council consists of academics and business experts representing leading ‎educational and commercial institutions in Kuwait and the UAE, including the American ‎University of Kuwait and the Australian College of Kuwait. Since its establishment in 2010, ‎Service Hero has measured 280,000 validated consumer ratings, covering over 850 private ‎sector companies.‎

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NBK’s Shaikha Al-Bahar only Kuwaiti on Fortune’s 100 list

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Shaikha Al-Bahar
Deputy Group Chief Executive Officer (CEO) of the National Bank of Kuwait (NBK)

KUWAIT CITY, May 20, (Agencies): Deputy Group Chief Executive Officer (CEO) of the National Bank of Kuwait (NBK) Shaikha Al-Bahar is the only Kuwaiti who made it to the 2025 100 Most Powerful Women in Business List that Fortune released on Tuesday. The list consists of a hundred influential businesswomen in the finance, technology, health care, telecom, retail, energy and other industries.

In 1977, Al-Bahar joined NBK, where she proved her leadership capabilities as she rose through the ranks over the years. At present, she is the only woman in the executive management team of the bank. She currently heads NBK-France and Egypt; in addition to her post as board member of NBK (International) — the subsidiary of the bank in the United Kingdom. Al-Bahar was the brain behind the launching of NBK RISE, a program that aims to empower women leaders and train them within nine months to assume leadership posts.

NBK is one of the largest financial institutions in Kuwait and one of the leading banks in the region. The total value of its assets as at the end of March reached more than $135 billion. Group CEO of First Abu Dhabi Bank in the United Arab Emirates Hana Al-Rostamani joins Al-Bahar as the only two women from the Gulf on the list, ranking 76th and 92nd respectively. The Fortune editors compiled the list based on company size and health; in addition to an executive’s career path, influence, innovation, and efforts to make business better.

The 2025 list includes 52 women from the United States of America and 48 from other countries as follows: eight from China; seven each from France and the United Kingdom; three each from Germany, Singapore and Brazil; two each from Australia, Hong Kong, Japan and Spain; and one each from Kuwait and the United Arab Emirates. Chief Operator at Costco and merchant Claudine Adamo, who ranked 43rd, is one of 16 newcomers. She helped millions of Americans navigate inflation by keeping prices low on essentials, and the next-gen execs such as ByteDance CFO Julie Gao (81st), who steered the finances of the TikTok owner through its tangles with the US government.

Following are the top 10 Most Powerful Women in Business in 2025:
1. Mary Barra, Chair and CEO, GM (U.S.)
2. Julie Sweet, Chair and CEO, Accenture (U.S.)
3. Jane Fraser, CEO, Citigroup (U.S.)
4. Lisa Su, Chair and CEO, AMD (U.S.)
5. Ana Botín, Executive Chairman, Banco Santander (Spain)
6. Tan Su Shan, Deputy CEO and Group Head of Institutional Banking, DBS Group (Singapore)
7. Thasunda Brown Duckett, President and CEO, TIAA (U.S.)
8. Marta Ortega, Chairperson, Inditex (Spain)
9. Abigail Johnson, Chairman and CEO, Fidelity Investments (U.S.)
10. Meng Wanzhou, Deputy Chairwoman, Rotating Chairwoman, and CFO, Huawei (China)

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Asian shares advance after China cuts interest rates to boost economy

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XCLH108

The stock prices of Contemporary Amperex Technology Co. (CATL) is displayed at the listing ceremony in Hong Kong on May 20. (AP)

BEIJING, May 20, (AP): Asian shares rallied Tuesday after China cut key interest rates to help fend off an economic malaise worsened by trade friction with Washington. Shares in China’s CATL, the world’s largest maker of electric batteries, jumped 17.2% in its Hong Kong trading debut after it raised about $4.6 billion in the world’s largest IPO this year.

Its shares traded in Shenzhen, mainland China’s smaller share market after Shanghai, gained 1.2% after dipping earlier in the day. The Reserve Bank of Austalia reduced its benchmark interest rate by a quarter percentage for a second time this year, to 3.85%, judging inflation to be within its target range. The earlier reduction, in February, was Australia’s first rate cut since October 2020.

The future for the S&P 500 lost 0.4% while that for the Dow Jones Industrial Average was 0.2% lower. In early European trading, Germany’s DAX edged 0.1% higher to 23,954.16 while the CAC 40 in Paris climbed 0.2% to 7,897.13. Britain’s FTSE 100 rose 0.3% to 8,723.97. China’s central bank made its first cut to its loan prime rates in seven months in a move welcomed by investors eager for more stimulus as the world’s second largest economy feels the pinch of Trump’s higher tariffs.

The People’s Bank of China cut the one-year loan prime rate, the reference rate for pricing all new loans and outstanding floating rate loans, to 3.00% from 3.1%. It cut the 5-year loan prime rate to 3.5% from 3.6%. With China’s chief concern being deflation due to slack demand rather than inflation, economists have been expecting such a move.

Data reported Monday showed the economy under pressure from Trump’s trade war, with retail sales and factory output slowing and property investment continuing to fall. Tuesday’s cuts probably won’t be the last this year, Zichun Huang of Capital Economics said in a report. “But modest rate cuts alone are unlikely to meaningfully boost loan demand or wider economic activity,” Huang said. Hong Kong’s Hang Seng gained 1.4% to 23,659.70 early Tuesday, while the Shanghai Composite index advanced 0.4% to 3,380.48.   

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MoIA has projects glut on anvil

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KUWAIT CITY, May 19: The Ministry of Islamic Affairs has launched its procurement plan for the 2025/2026 fiscal year, which includes approximately 212 tenders and projects of all sectors of the ministry. The tenders aim to implement a variety of projects aimed at developing and expanding the ministry’s services in various religious, administrative, and technical fields. The plan highlights the implementation of several major construction and service projects.

Notable among them are the establishment of Quranic studies centers, residential facilities for imams and muezzins, and Quran memorization centers in various areas of Kuwait. The plan includes the creation of an integrated Islamic cultural center in Adan. It also includes a project to operate the fiber optic network infrastructure between the ministry’s locations, along with the supply and installation of integrated services for people with special needs at its headquarters. Within the framework of awareness and media, the ministry will seek bids from companies to produce television spots aimed at enhancing the religious media system, reaching all age groups, and promoting Islamic values, ideals, and morals.

The ministry will also issue a tender to develop the electronic Hajj and Umrah portal. The portal will include comprehensive modules to serve pilgrims, Umrah performers, and campaigns, including units for electronic Hajj registration for pilgrims and campaigns, electronic Umrah registration for companies and individuals, managing Hajj campaign licenses, and overseeing companies organizing Umrah caravans.

There will also be modules to manage Hajj and Umrah operations, as well as campaign-related complaints and evaluations. The plan also includes a tender for automating the Islamic Studies Sector, aimed at completing the analysis, development, and maintenance of a modern electronic educational system for the Quran and Islamic Studies Sector.

In addition, the ministry will issue a tender for the development, updating, and maintenance of its electronic portal to automate government services provided through its official website. This initiative aims to deliver practical outcomes, enabling transactions to be completed in the shortest possible time, and enhancing the ministry’s role in serving religious and administrative affairs in Kuwait.

By Mohammad Al-Enezi
Al-Seyassah/Arab Times Staff

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