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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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Family visit visas to Kuwait valid for up to one year: official

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KUWAIT: Family visas for expats are valid from one month to one year like tourist visas, a top interior ministry official announced on Wednesday, a day after the ministry said all expats can bring in their extended families to the country without the need for a salary cap condition.

Deputy director of the electronic services at the Residency Affairs Department Col Abdulaziz Al-Kandari told reporters at the government communications center that family visas can be for a single entry for one month, or two months or three months.

It can also be for multiple entries for between three months to one year, provided any single stay should not exceed one month, he said.

Kuwait on Tuesday said that family visas for expats was open for everyone with a valid residence permit, thus abolishing the salary cap condition that restricted the majority of expats from bringing in their wives and children to Kuwait.

The ministry also said family visas were expanded to include four-degree relatives and third-degree relatives by marriage.

Kundari said that expats willing to bring their relatives can apply online at Kuwaitvisa platform or application by uploading the necessary documents.

Relatives allowed to be brought by expat residents include a wide range of relatives from wives, children, parents to parents of the wife, aunts and uncles, brothers and sisters, nephews and nieces, grandfathers and grandmothers, grandchildren of both the applicants and their wives and others.

They also include the father’s wife for both applicants and wives, the son’s wife, the daughter’s husbands and similar relatives.

For a majority of applications only a birth certificate is required and a marriage certificate is needed for some cases to establish the relationship. Col Kandari said that all documents must be in Arabic and documents in other languages must be translated into Arabic from authorized offices.

Kandari also announced a large number of professionals residing in GCC states and who can obtain a tourist visa either on arrival or online through the Kuwaitvisa platform.

They include chairmen of companies, their deputies and assistants, diplomats and embassy staff, general managers, managers and their assistants and deputies, judges, public prosecutors and lawyers, university academics, holders of golden visas, investors, businessmen and partners and others.

They also include real estate owners, consultants and their assistants, experts and assistants, senior jobs in travel and tourism business, accountants, auditors and financial analysts, doctors and surgeons and their assistants, pharmacists and their assistants, nurses and their assistants, medical technicians, engineers and their assistants, school teachers and assistants, information analysts and alike, pilots and air stewards and others.

They also include referees and coaches and their assistants, journalists and media men, in addition to professions that come under physicists, chemists, geologists, marketing officer, advisor, vessel captain and alike.

Permitted professions can be checked through the Kuwaitvisa platform while applying online.

Kundari said that applicants must also state their address in Kuwait or the address of their hosts.

Kandari said that all types of visas are open to all nationalities except for the Israeli nationality which is barred by an Amiri decree. He also said that holders of travel documents can obtain a visa with the approval of the interior minister.

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Sadu House workshop sheds light on hand-weaving

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KUWAIT: Sadu House held a workshop titled “Embroidery Using the Nafash Needle Technique,” as part of the 17th edition of the “Summer Cultural Festival” organized by the National Council for Culture, Arts, and Letters (NCCAL). The workshop was led by trainer Anfal Al-Azmi that attracted participants interested in handicrafts and traditional arts. Al-Azmi explained that the “Nafash Needle” technique is a type of hand-weaving that involves inserting the needle into a piece of cotton fabric to create various designs and patterns.

She added that this technique is commonly used to decorate bags, carpets, and clothing, as well as to produce distinctive art pieces. Al-Azmi noted that while learning the craft is relatively easy, it requires some training to master the stitching properly. The workshop included hands-on practice with a simple sample to give participants their first practical experience. The “Summer Cultural Festival” serves as a platform to revive heritage and promote arts and handicrafts, and offer diverse cultural and artistic events suitable for all age groups. — KUNA

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Kuwait Acting PM receives Antigua and Barbuda’s Foreign Minister

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 KUWAIT:  Kuwait’s Acting Prime Minister Sheikh Fahad Yusuf Al-Sabah, received on Wednesday at Bayan Palace, in the presence of Foreign Minister Abdullah Al-Yahya, Antigua and Barbuda’s Minister of Foreign Affairs, Trade, and Barbuda Affairs Everly Paul Chett Green, along with his accompanying delegation, on the occasion of his visit to the country.

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During the meeting, the two sides reviewed bilateral relations between the two countries and ways to strengthen them, in addition to exchanging views on issues of mutual interest. — KUNA

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