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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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Crown Prince receives Egyptian Deputy PM

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KUWAIT: His Highness the Crown Prince Sheikh Sabah Al-Khaled Al-Hamad Al-Sabah received on Tuesday at Bayan Palace the Egyptian Deputy Prime Minister for Industrial Development and Minister of Transport and Industry, Lieutenant General Kamel Abdulhadi Al-Wazir, and his accompanying delegation on the occasion of their official visit to the country. The meeting was attended by Kuwait’s Minister of Public Works Dr Noura Al-Mashaan and Egypt’s Ambassador to Kuwait Osama Shaltout.– KUNA photos

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Workshop discusses health competency framework

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KUWAIT: The Ministry of Health (MoH) on Monday inaugurated a regional workshop titled “Competency Framework”, aimed at reviewing the preliminary draft of a competency framework for public health professionals. The three-day workshop is organized by the Gulf Center for Disease Control in cooperation with the Gulf Health Council and the Kuwait Center for Disease Prevention and Control (KCDC).

In his opening remarks, Assistant Undersecretary for Public Health at the Ministry, Dr Munther Al-Hasawi, welcomed a distinguished group of public health leaders and specialists from GCC countries, emphasizing the workshop’s importance in light of the increasing need to enhance the efficiency and effectiveness of the public health workforce. Al-Hasawi stressed the critical role of investing in human capital through training, capacity building, and well-structured competency frameworks grounded in scientific and practical methodologies. He noted that public health competency goes beyond technical expertise, encompassing key administrative and interpersonal skills such as leadership, teamwork, and effective communication.

“Competency in public health is the ability to deliver appropriate, effective services to communities while achieving optimal outcomes,” Al-Hasawi said. “It includes service delivery, resource management, community engagement, and cross-sectoral cooperation.” Chairing the workshop, Dr Mohammed Al-Saeedan, Head of the Emergency Department – Public Health at KCDC, told reporters that the session aims to discuss and refine the initial draft of the framework with input from regional decision-makers and experts. The goal, he said, is to develop a comprehensive guide to strengthen the capabilities of the health workforce across GCC countries.

“Competency frameworks contribute to improving public health, increasing life expectancy, reducing the overall health burden, and advancing sustainable development,” Al-Saeedan explained. “Healthy individuals are more productive and better able to contribute to society.” He emphasized the importance of continuously updating public health guidelines and competency standards to build professional readiness and effectively address evolving health challenges. “Guidelines serve as essential tools in disease prevention and health promotion, guiding individuals and communities in making informed health choices that enhance quality of life,” he said.

Al-Saeedan noted that global shifts and the rising prevalence of diseases demand heightened preparedness and response capabilities. “As the world increasingly prioritizes prevention over treatment, public health professionals must be equipped with the highest level of skill and knowledge to manage emergencies and implement effective interventions,” he added. The workshop is expected to result in key recommendations that will shape a unified GCC approach to public health competency development and workforce excellence. — KUNA

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The hidden drivers behind high prices in Kuwait

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Although Kuwait was ranked earlier this year as the second least expensive Gulf country in the 2025 World Cost of Living Index, many residents feel that the prices of certain goods or services remain disproportionately high compared to other countries. While essential services — such as electricity, water, and fuel — are heavily subsidized and therefore inexpensive, other aspects of life, including housing, entertainment, and branded products, often carry a much steeper cost.

Therefore, according to economic expert Dr. Amer Al Tamimi, the root of the issue lies not in government policy, but in people’s behavior — whether it’s business owners inflating prices or consumers adopting high-cost lifestyles. Each year the state allocates no less than KD 6 billion in subsidies for electricity, water, fuel, and even certain food items. “In fact, the government has made life remarkably affordable for citizens — perhaps even too affordable.” But while basic goods may be inexpensive, the same cannot be said for luxury and lifestyle products. According to Al Tamimi, the high standard of living and strong purchasing power among Kuwait’s resident’s fuels intense demand for premium items — from cars and watches to high-end services and entertainment.

“These items might be cheaper elsewhere, but in Kuwait, the appetite for luxury pushes prices higher,” he explained. Even mid-range categories, such as transportation and clothing, are considered expensive when compared to regional or global averages. Social behavior plays a significant role in shaping price dynamics. “Some individuals, despite earning modest incomes, make choices driven by appearances,” said Al Tamimi. “Someone earning KD 1,000 might buy a car with KD 500 monthly installments just to keep up an image.”

This desire to showcase wealth creates an artificial demand for high-end goods and services. As demand rises, so do prices, creating a feedback loop that affects everything from café menus to car dealerships. “There’s a culture of excessive consumption. People need to rethink their habits, as rational consumption can lead to lower prices overall,” he suggested. This culture of overspending is reflected in many lifestyle choices. “I am surprised to see people pay for coffee delivery when they can simply an easily make it at home,” said Altamimi.

While some spending habits may be avoidable, others — like housing — are fundamental and affect nearly everyone. Al Tamimi pointed to Kuwait’s real estate market as one of the most significant contributors to the high cost of living, citing the soaring price of land. “Land alone accounts for around 70 to 75 percent of the total cost of any building,” he explained. “This is very different from many other countries, where land is more affordable and makes up a smaller portion of overall costs.” This imbalance has driven up both property prices and rent, placing a heavy burden on households and businesses alike. For many residents, housing expenses consume a large share of their monthly income.

Another key issue, Al Tamimi argued, is the lack of competition in certain markets. “Some goods are effectively monopolized by one, two, or three importers,” he noted. This concentration of market power gives a small number of players the ability to set prices with little competitive pressure. To address this, he urged efforts to open up the market. “Breaking these monopolies and encouraging more entrepreneurs to enter different sectors could help,” he said. “We need to streamline business procedures and reduce bureaucratic hurdles that currently discourage new players. In many cases, we only have a handful of stores selling certain products. More competition will ultimately benefit the consumer.”

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