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Kuwait pushes ahead with digital transformation of govt services

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KUWAIT: Over the past decade, Kuwait has steadily ramped up efforts to digitize government services, with a notable push beginning in 2016. Key entities such as the ministry of commerce and industry, Kuwait Municipality and more recently the launch of the central government app Sahel have all played significant roles in this transition. Kuwait Times spoke to several IT experts involved in this digital shift to gain deeper insight into the challenges and progress of the country’s e-government strategy.

A major contributor to Kuwait’s digital transformation is Naser Al-Mutawa, former undersecretary for technical support and planning at the ministry of commerce. Al-Mutawa emphasized that the primary challenges are not technical, but rather regulatory and bureaucratic. “It’s never technical by any chance,” he said. “We’re dealing with the legacy of decades of paperwork and massive physical archives, which makes digitization a daunting task.”

Kuwait’s bureaucratic roots date back nearly a century. “The start of modern-day bureaucracy was the establishment of Kuwait Municipality in 1930,” explained Dr Ali Al-Kandari, professor at the History Department in Kuwait University. He added that this legacy continues to shape current structures and processes.

Many early digitization efforts were launched independently by individual ministries, which limited their effectiveness. Al-Mutawa pointed out that the success of the Sahel app, which unified a broad range of government services, highlights the importance of top-down support. “You need both a political sponsor and a technical leader,” he noted, especially during critical periods such as the COVID-19 pandemic when the pace of digital transformation accelerated.

The impact of these efforts is already visible. In some cases, procedures that previously took months to complete using paper-based methods can now be finalized in a matter of days. “We’ve seen processes cut down from four months to three days,” Al-Mutawa said.

However, with increased digitization comes heightened cybersecurity risks. Yasmine Refaei, Chief Technology Officer for the public sector at an international corporation and an expert in AI and IT, stressed the importance of cybersecurity in maintaining digital infrastructure. “Kuwait is actively investing in security measures,” she said, a sentiment echoed by Al-Mutawa, who confirmed “the Kuwaiti government is working extensively on cybersecurity”.

The next frontier in Kuwait’s digital transformation is full automation. Zeyad Al-Subih, Assistant General Manager of IT at a local bank with over 25 years of experience in digital transformation and security, explained that while many services appear digital on the surface, the backend processing still happens manually. “Digital services in government are a significant step forward, but the actual processing still happens manually in the background,” he said. Nonetheless, he remains optimistic. “The necessary resources are available.”

Abdullah Al-Watayan, an entrepreneur who has seen some benefits from using Sahel, commented: “I must be stuck to my phone and do things multiple times just to give approval. Some processes are still odd — you’re required to handle them in person. Even if you’re launching a digital business, you still need to rent a physical space for a month or two, which is both a hassle and unnecessary.” A major step forward for the Sahel app has been the introduction of an English-language interface. For a long time, Sahel did not offer English, limiting its accessibility and overall usefulness for many residents in Kuwait.

Looking ahead, the integration of artificial intelligence and the consolidation of IT infrastructure across the public sector are seen as crucial next steps. These advances will enable more intuitive, responsive services that proactively anticipate user needs. AI will allow users to understand and interact with government services more efficiently. Experts also agree that reaching this next stage will depend on continued training for government employees and consistent implementation of national strategies supporting automation and AI governance. With these elements in place, Kuwait is poised to make a significant leap in public service delivery in the digital age.

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IICO launches food aid project for 240,000 displaced Gazans

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KUWAIT: The International Islamic Charitable Organization (IICO) has launched its “Takeyat It’aam Al-Ta’am” (Charitable Food Kitchen) project, aiming to reach 240,000 beneficiaries over the course of one month by distributing balanced meals in shelter centers. The initiative comes in response to the dire humanitarian conditions facing displaced people and refugees in Gaza due to the ongoing siege and conflict.

In a press statement issued Thursday, the organization said the project, which began on May 6 and will continue through June 5, aims to provide food security to the most vulnerable groups and alleviate their daily suffering under the current circumstances. The organization emphasized its particular focus on relief projects with direct impact, which help improve the lives of affected families and support their resilience.

The statement added that the initiative was launched in response to severe shortages in food supplies, a worsening humanitarian crisis, and rising malnutrition rates, particularly among children, pregnant women, and nursing mothers. It noted that most residents in camps and shelters rely almost entirely on humanitarian aid to meet their basic needs.

The organization explained that the project serves several key objectives, most notably: providing nutritious meals to those in shelters, ensuring they receive minimum daily dietary requirements, improving overall health, reducing nutrition-related illnesses, and offering psychological and emotional support amid the intense pressures and hardships they face. It further noted that “Takeyat It’aam Al-Ta’am” meals are prepared and distributed within the shelters in an organized and hygienic manner that preserves the dignity of recipients — especially vulnerable groups such as children, women, and the elderly, who are prioritized in distribution. This comes amid the rapid collapse of food supply chains within Gaza. — KUNA

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ktech becomes exclusive partner of Fraunhofer UMSICHT in Middle East

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Europe’s leader in applied environmental, safety and energy research to launch first and only academy

SULZBACH-ROSENBERG, Germany: In a landmark achievement for Kuwait’s knowledge economy, Kuwait technical college (ktech) has signed a strategic partnership with Germany’s Fraunhofer Institute UMSICHT, Europe’s leader in applied environmental, safety and energy research, to launch the institute’s first and only academy in the Middle East.

The strategic and exclusive partnership with one of the world’s leading applied research institutes aligns with the directive of His Highness the Amir of the State of Kuwait, Sheikh Meshal Al-Ahmad Al-Jaber Al-Sabah, to attract prestigious international institutions to the country. It reflects Kuwait’s national vision to establish itself as a regional hub for innovation, creativity and knowledge. Moreover, the partnership represents a meaningful step toward strengthening Kuwaiti-German relations, following the recent official visit of His Highness the Prime Minister Sheikh Ahmad Al-Abdullah Al-Ahmad Al-Sabah, to the Federal Republic of Germany.

The signing ceremony, held at Fraunhofer UMSICHT’s Sulzbach-Rosenberg headquarters, in the presence of ktech’s top management, including Meshari Ayman Boodai, Chairman, Board of Trustees; Noura Ayman Boodai, Vice President for Student Affairs and Registration; Abdulrahman Abdulqader Al-Ajeel, Vice President for Finance and Administration; Abdulwahab Ayman Boodai, Assistant Vice President for Student Affairs and Registration; and Nourah Amer Al-Oseimi, Assistant Vice President for Finance and Administration. Also, in attendance was Adel A Al-Ghenaiman, Consul General of the State of Kuwait in Frankfurt, representing the Ministry of Foreign Affairs.

This exclusive partnership marked a major milestone in ktech’s mission to bridge academic excellence with industrial relevance. This initiative will serve as a regional innovation and training hub for the entire MENA region, directly aligning with Kuwait’s Vision 2035 and its goals for sustainability, economic diversification and human capital development.

This transformational partnership brings to Kuwait the full weight of Fraunhofer UMSICHT’s technical infrastructure, which includes: Over 30,000 employees across Germany and the world; 76 institutes and research facilities; €3 billion operating budget; and cutting-edge research in green hydrogen, circular economy, carbon management local energy systems, cyber security, robotics engineering and waste recycling. These capabilities will now be embedded in Kuwait through ktech’s infrastructure, ensuring localized delivery of global expertise.

Commenting on the announcement, Meshari Ayman Boodai, Chairman of the Board of Trustees at ktech, stated: “This partnership reaffirms Kuwait technical college’s position as Kuwait’s leading driver of applied learning, professional education, local research support and sustainability-focused innovation. Hosting the institute’s only academy in the Middle East and one of seven worldwide, is a reflection of our vision to build an educated, technically skilled workforce capable of solving Kuwait’s, and the region’s, most pressing challenges.”

The Fraunhofer Institute’s presence in Kuwait will offer training programs and professional education co-designed by Fraunhofer researchers and delivered in collaboration with ktech’s academic and technical experts through the ktech Institute for Private Training. These programs will span key disciplines and offer multiple tracks for industry professionals, government officials, undergraduate and postgraduate students and academic researchers.

Adel A Al Ghenaiman, Consul General of the State of Kuwait in Frankfurt, praised the initiative: “Kuwait’s diplomatic missions abroad remain fully committed to supporting initiatives that serve our country’s interests and help develop education and knowledge exchange. We wish everyone continued success.”

Fraunhofer UMSICHT Director Matthias Franke added: “We are proud to begin this partnership with Kuwait technical college. This memorandum of understanding marks the start of a fruitful collaboration in applied research and development, focusing on areas such as the circular economy, clean hydrogen and sustainable local energy systems for industry.”

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Kuwait to introduce gene therapy for teens with blood disorders

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KUWAIT: Minister of Health Dr Ahmad Al-Awadhi announced on Friday that more than 40 successful stem cell transplant operations have been performed in Kuwait for children suffering from thalassemia and sickle cell anemia, noting that “these procedures are increasing due to advanced medical efforts and ongoing government support.” In his opening speech at the First Pan Arab Thalassemia and Sickle Cell Disease Awareness Conference, Dr Al-Awadhi also revealed that gene therapy for children over the age of 12 is under review in Kuwait as a promising treatment option for thalassemia and sickle cell anemia, and that it is expected to be available soon as part of the country’s national health plans. “This step will open new horizons for full recovery and improved quality of life,” he said, adding that it falls under a comprehensive national strategy aimed at easing the burden on patients and their families and enhancing their well-being.

He expressed Kuwait’s pride in its notable achievements in prevention, especially the premarital screening program, which has been implemented since 2009. He noted that more than 400,000 screenings have been conducted using the latest advanced diagnostic tools. In addition, a specialized genetic laboratory has been established to diagnose blood disorders using multiple modern genetic techniques, the latest of which is Next Generation Sequencing (NGS). He emphasized that the program’s success was proven in a scientific study published in 2019, which showed a significant drop of over 50 percent in the number of cases at risk of transmitting hereditary blood diseases among engaged couples.

This success has led to a noticeable decrease in new thalassemia cases diagnosed in newborns, children, and citizens in Kuwait. Consequently, the Ministry of Health decided to include residents in the premarital screening program. This resulted in a recently issued law mandating such screenings for residents prior to marriage.

Dr Al-Awadhi stressed the ministry’s strong commitment to enhancing services for these patients, including providing the latest internationally approved treatments for iron overload, a common complication from repeated blood transfusions. He reaffirmed the ministry’s dedication to introducing the latest globally approved treatments that reduce dependence on blood transfusions by stimulating red blood cell production in patients. Dr Al-Awadhi concluded by stating that these diseases affect not only individuals’ health but also impact families and society as a whole. “We reaffirm our commitment to supporting every scientific or humanitarian initiative that helps raise awareness, improve patients’ quality of life, and enhance efforts in early diagnosis and treatment,” he said. — KUNA

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