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Sahel offers relief to expats struggling to update address

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KUWAIT: A wave of relief has swept across Kuwait’s expatriate community following the launch on Sunday of a new service on the Sahel app that allows non-Kuwaiti residents to update their civil ID address online. The long-awaited feature replaces a chaotic, time-consuming process with a simplified digital solution, ending months of frustration over the lack of appointments, unclear requirements and a growing reliance on unofficial intermediaries.

In recent months, residents have voiced growing concerns about the increasingly difficult process of changing addresses. With no available appointments, a confusing list of required documents and the threat of fines or suspended services, many turned to unlicensed brokers — sometimes paying up to KD 130 — just to update their details. But since the government announced the addition of the address service to Sahel, the tone online has shifted dramatically.

“Booking an appointment was a major issue. People began selling appointments, and some transactions were halted due to address problems,” wrote Salim Albadawi on Instagram, reacting to the announcement posted on PACI’s official account. Others shared their reactions in the comments section of Kuwait Times’ Instagram post, with user Hassan Mir simply exclaiming, “Finally!” while another, identified as Safy, described it as “an excellent step forward” on another local news post.

Christian Varon, a 33-year-old Colombian who works at a coffee shop in Kuwait, is among those optimistic. “The new service seems really helpful. Just with some clicks, you can complete the process,” he told Kuwait Times.

With his civil ID set to expire in three months, Varon feels the pressure to act, hoping the new system will finally cut through the bureaucracy. “It’s supposed to be easier now. Before, you had to wait forever for appointments, and even when you got one, you often ended up going back to the government office two or three times. They keep sending you from one employee to another,” he added.

While many residents welcomed the digital shift, some expressed confusion over how to use the new service. “What are the steps?” one commenter asked — a sentiment echoed widely across social media. According to the app’s guidelines, expatriates will need to submit several documents, including a sublease contract, proof of ownership, employer authorization and a signed declaration form to complete the request.

One Indian resident who has been struggling to resolve his address change issue for five months immediately tried using the app after the launch. He shared with Kuwait Times that the transaction was promptly approved after submitting all required documents, receiving a confirmation message that read, “Your request has been successfully received. It will be processed within the next three days.”

However, not all residents are able to access the new feature. For those whose addresses were previously removed from PACI’s records, the Sahel app reportedly does not open, preventing them from using the very tool intended to assist them. “Without an address, the Sahel app won’t open. How do we update the address using the app?” one resident asked. Another, Mahmoud Znaty, commented, “If someone’s address was removed and Sahel isn’t working for them, how can they use the service?”

These questions highlight a lingering gap in the system: Although the Sahel update is a significant step forward, it remains inaccessible to a segment of the population affected by PACI’s recent address cleanup. For those still unable to access the app, the only option may be to go through the old process — booking an online appointment and waiting indefinitely for an open slot.

The root of the issue dates back to last year, when the Public Authority for Civil Information intensified efforts to eliminate fake or overcrowded housing registrations. The campaign included a new regulation requiring residents to register a valid address within 30 days of moving — or face heavy fines and potential legal action.

The sudden changes and lack of official guidance led many to rely on social media videos not produced by experts or to pay third-party services and unlicensed typists for assistance. “Every time we try to sign up for an appointment, it is fully booked,” a Palestinian resident told Kuwait Times earlier this year. “This should be easy. You book an appointment, gather the paperwork and visit the department simple.”

Now, the new Sahel feature appears to be a direct response to that pressure. Yet while many are optimistic, the rollout has not resolved all issues. “I hope the process for making changes is simple,” Ibrahim Tawakol wrote — capturing the cautious optimism shared by many.

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Kuwait welcomes Syrian President amid renewed engagement

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KUWAIT: The official visit of Syrian President Ahmed Al-Sharaa and his accompanying delegation to Kuwait Sunday carries special significance in the context of Kuwaiti-Syrian relations. During the visit, he held official talks with His Highness the Amir Sheikh Meshal Al-Ahmad Al-Jaber Al-Sabah, affirming Kuwait’s steadfast and supportive stance toward Syria, its people, unity, and full sovereignty over its territory.

Formal diplomatic ties between Kuwait and Syria were established on October 24, 1963, with Syria opening its first embassy in Kuwait. This was soon followed by the opening of the Kuwaiti Embassy in Damascus, marking a new phase of constructive cooperation and joint coordination on Arab and international issues. Over six decades, these relations have witnessed fruitful collaboration across various fields.

However, between 2012 and 2024, relations were interrupted due to the security situation in Syria. On March 15, 2012, Kuwait announced the closure of its embassy in Damascus, in line with the Gulf Cooperation Council’s (GCC) position and due to deteriorating security conditions. Kuwaiti diplomats were instructed to leave Syria, and remaining Kuwaiti citizens were urged to depart swiftly.

On December 30 of last year, ties witnessed a significant development with the visit of Kuwaiti Foreign Minister Abdullah Al-Yahya to Damascus in his capacity as Chairman of the GCC Ministerial Council—a step reflecting the GCC’s commitment to regional security and stability. Following his meeting with Syria’s new head of government, President Ahmed Al-Sharaa, Al-Yahya stated that the visit delivered a message of solidarity from the GCC, affirming its unwavering position on the importance of preserving Syria’s unity, territorial integrity, sovereignty, and rejecting external interference in its internal affairs.

He also noted that His Highness the Amir Sheikh Meshal Al-Ahmad Al-Jaber Al-Sabah had directed the provision of urgent food and medical aid to the Syrian people in response to the pressing humanitarian situation. That same day, Kuwait launched the first flights of a humanitarian air bridge to support the Syrian people, in line with Kuwait’s leading humanitarian role and its commitment to alleviating suffering and expressing solidarity with Syrians.

The Kuwait Red Crescent Society, tasked with managing the air bridge, stated that the aid aims to address shortages in supplies and provide basic necessities to help Syrians meet their daily living needs.

Over the past decades, leaders and high-level officials from both countries have engaged in reciprocal visits, including delegations of businesspeople and investors, with the goal of strengthening cooperation across sectors, sharing successful experiences, and exchanging expertise to advance development in both nations.

Kuwait and Syria are linked by numerous agreements and memoranda of cooperation, particularly in the economic, commercial, scientific, and technical fields. Since 1969, the Kuwait Fund for Arab Economic Development (KFAED) has financed several development projects in Syria, especially in transportation, water, energy, industry, and communications.

Syria also contributed to the liberation of Kuwait in 1991 by dispatching troops as part of the international coalition in implementation of United Nations resolutions. Kuwait, in turn, has repeatedly affirmed its support for Syria’s efforts to regain its occupied Golan Heights.

Kuwait took a clear stance on the Syrian crisis that began in 2011. It called, through the UN Security Council, for an end to war crimes, the facilitation of humanitarian aid delivery, and the lifting of sieges on civilian areas. Kuwait expressed grave concern over the continued use of heavy and internationally banned weapons against innocent civilians. It strongly condemned the forced displacement of the Syrian people and repeated attacks on medical facilities and civilian infrastructure, including airstrikes. Kuwait has stressed the need for international action to end the violence in Syria. Kuwait hosted the first three international donor conferences to support the humanitarian situation in Syria in 2013, 2014, and 2015, raising significant pledges—over 90 percent of which were fulfilled. In February 2016, Kuwait co-chaired the fourth donor conference with the UK, hosted in London, focusing on Syria and support for neighboring countries bearing the burden of the crisis.

Kuwait has continued to participate in subsequent donor conferences, most recently the Brussels Conference hosted by the European Union in March this year. The conference was attended by Syrian Foreign Minister Asaad Al-Shaibani and featured high-level international, Arab, and regional participation.

Through KFAED, the Kuwait Red Crescent, and various Kuwaiti charities, Kuwait has provided significant humanitarian aid to displaced Syrians inside the country and to refugees in neighboring countries, especially Lebanon, Jordan, and Turkey. Over the past five months, Kuwait has reaffirmed through numerous statements by the Ministry of Foreign Affairs its consistent position supporting Syria’s unity and full sovereignty. It stressed the importance of international solidarity and stepped-up humanitarian and development efforts to support the Syrian people and ease their suffering.

On December 9, 2024, Kuwait condemned the Zionist entity’s occupation forces’ takeover of the buffer zone on the Syrian border, calling it a blatant violation of international law and UN Security Council resolutions. On May 2, it also condemned an airstrike launched by those forces near the presidential palace in Damascus, again calling it a clear violation of Syrian sovereignty.

On May 13, Kuwait welcomed US President Donald Trump’s announcement lifting sanctions on Syria. On May 21, Kuwait welcomed the European Union’s decision to lift economic sanctions on Syria, describing it as an important step toward rebuilding the country and meeting its people’s aspirations for development and prosperity. — KUNA

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Several killed in two apartments’ fire in Riggae

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KUWAIT: A fire broke out in two apartments in a residential building in Riggae on Sunday, killing five people and wounding several others. Kuwait Fire Force said in a statement that three people were found dead on the scene, while KFF spokesman Brigadier General Mohammed Al-Gharib said later that two more people died from their injuries in hospital. Gharib warned the death toll could rise due to the severity of some of the burns. An investigation was opened to determine the cause of the fire, KFF noted.

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Kuwait-Japan pacts target energy, business growth: Envoy

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Kuwait-Japan pacts target energy, business growth: Envoy

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