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Kuwait’s Payment Revolution: From Cash to Tap-to-Pay in 15 Years

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Walk into any café in Kuwait City today, and you are more likely to hear the beep of a phone than the rustle of dinars.

According to the Central Bank of Kuwait’s Payment Cards Statistics (2010-2024), card spending has increased from KD 569 million in 2010 to KD 4.64 billion in 2024, representing a 716 per cent rise, one of the fastest payment transformations in the Gulf.

The digital awakening

CBK data points to four forces converging at just the right moment:

Youth demographics drive change With more than 70 percent of Kuwaitis under forty, and smartphone penetration above 90 percent, finance has shifted from branch counters to mobile apps.

A rewards culture takes hold Cashback, airline miles, and instant discounts have coaxed even cash-comfortable consumers to first use plastic, then digital wallets.

Travel and e-commerce boom Prolific travel and online shopping made card acceptance abroad and on global platforms frictionless; suddenly, the world felt smaller.

Smart regulation paves the way Open-API frameworks and robust tokenisation from the Central Bank delivered secure, seamless payments. Tap-to-pay became ubiquitous almost overnight.


A predictable rhythm

Seasonality is now almost clockwork:

  • Summer surge abroad (Q3): overseas card spend rises 54 per cent above the Q1-Q2 average as families decamp for Europe and the Far East.
  • Winter shopping frenzy (Q4): domestic card use climbs 19 per cent, fuelled by Black-Friday-style promotions and year-end gifting

Retailers are increasingly aligning their inventory and marketing calendars with these rhythm


The great digital crossover

‘One in every three dinars is now spent online.’

Traditional point-of-sale spending still leads, at KD 1.78 billion in 2024; yet, the real revolution is online, as payment gateways handled KD 1.55 billion, accounting for 34 per cent of all card spending.

  • Local gateways posted a 75 per cent compound annual growth rate between 2020 and 2024.
  • Cross-border gateways grew at a rate of 44 per cent per year.
  • ATM withdrawals, at KD 590 million in 2024, now account for roughly one-eighth of total card activity.


What does this mean for Kuwait

Businesses should time campaigns to coincide with Q4’s local surge while capturing Q3’s traveler wallet. Banks must pivot from card issuance to lifestyle ecosystems, including embedded finance, app-based instalments, and seamless cross-border services. Government agencies gain anonymised transaction data that supports everything from inflation tracking to urban planning, while furthering financial inclusion.


Looking ahead

After 2020, quarterly card spend surpassed KD 1 billion and has maintained that level. Cash will not disappear, yet its share continues to slip.

Winners will treat payments not as a cost centre but as a customer-experience advantage, whether through QR-code payments at a corner grocery or friction-free instalments at a national retailer.

Kuwait’s payment revolution illustrates how rapidly consumer behavior can evolve when technology, demographics, and regulation align. The challenge now is for the broader economy to keep pace.

Ali Bahbahani is the founder of Ali Bahbahani & Partners, a Kuwait-based consultancy specialising in customer experience and digital transformation across the GCC. Further insights at www.alibahbahani.com.

Source: Central Bank of Kuwait, Payment Cards Statistics, 2010-2024

By Ali Bahbahani, Founder, Ali Bahbahani & Partners

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Kuwait’s Ministry of Finance wins Sharjah Award for Public Finance

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Kuwait’s Ministry of Finance wins Sharjah Award for Public Finance

Minister of Finance, Eng. Noura Al-Fassam, and Undersecretary of the Ministry of Finance, Aseel Al-Munifi

KUWAIT CITY, May 29: Kuwait’s Ministry of Finance has been awarded the Sharjah Award for Public Finance 2024–2025 in the institutional category, recognizing it as a distinguished entity in delivering financial services. The award was granted among participants from 17 countries.

Minister of Finance and Minister of State for Economic Affairs and Investment, Noura Al-Fassam, stated in a press release on Wednesday that this recognition adds to the Ministry’s growing record in modernizing financial services. She emphasized that it reflects the ongoing collaboration across ministry departments to improve financial performance and enhance service quality.

Al-Fassam affirmed the Ministry’s commitment to further developing its financial services, in alignment with Cabinet directives aimed at digitizing services and achieving full digital transformation.

According to the statement, Undersecretary Aseel Al-Munifi accepted the award on behalf of the Ministry. The Ministry’s submission included its digital payment platform for government services—which supports local and credit card payments, the Stamp application, electronic wallets, Gulf cards, and Apple Pay— as well as a prepaid credit card project enabling government agencies to carry out online purchases, pay government fees, and manage financial obligations efficiently.

The Ministry noted that the award affirms its leading role in advancing financial legislation, modernizing government payment systems, and adapting to rapid changes in revenue collection and procurement. These developments are part of broader efforts to streamline documentation processes through digital platforms.

Held biennially, the Sharjah Award for Public Finance is organized under the patronage of Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, and Chairman of the Executive Council. The award ceremony was presided over by Sheikh Mohammed bin Saud Al Qasimi, Chairman of the Sharjah Central Finance Department, and attended by ministers, undersecretaries, department heads, and representatives from the financial sector across the UAE and other Arab countries.

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Markets welcome court ruling against Trump’s tariffs as shares, US dollar and oil gain

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Bernstein CEO Robert Van Brugge, center, rings the New York Stock Exchange opening bell on May 27. (AP)

WASHINGTON, May 29, (AP): Financial markets welcomed a U.S. court ruling that blocks President Donald Trump from imposing sweeping tariffs on imports under an emergency-powers law. US futures jumped early Thursday and oil prices rose more than $1. The US dollar rose against the yen and euro. The court found the 1977 International Emergency Economic Powers Act, which Trump has cited as his basis for ordering massive increases in import duties, does not authorize the use of tariffs.

The White House immediately appealed and it was unclear if Trump would abide by the ruling in the interim. The long term outcome of legal disputes over tariffs remains uncertain. But investors appeared to take heart after the months of turmoil brought on by Trump’s trade war. The future for the S&P 500 was up 1.5% while that for the Dow Jones Industrial Average gained 1.2%. In early European trading, Germany’s DAX gained 0.5% to 24,160.75.

The CAC 40 in Paris jumped 0.9% to 7,860.67. Britain’s FTSE was nearly unchanged at 8,722.63. Japan’s Nikkei 225 index jumped 1.9% to 38,432.98. American’s largest ally in Asia has been appealing to Trump to cancel the tariffs he has ordered on imports from Japan and to also stop 25% tariffs on steel, aluminum and autos.

The ruling also pushed the dollar sharply higher against the Japanese yen. It was trading at 145.40 yen early Thursday, up from 144.87 yen late Wednesday. A three-judge panel ruled on several lawsuits arguing Trump exceeded his authority, casting doubt on trade policies that have jolted global financial markets, frustrated trade partners and raised uncertainty over the outlook for inflation and the global economy.

Many of Trump’s double-digit tariff hikes are paused for up to 90 days to allow time for trade negotiations, but the uncertainty they cast over global commerce has stymied businesses and left consumers wary about what lies ahead. “Just when traders thought they’d seen every twist in the tariff saga, the gavel dropped like a lightning bolt over the Pacific,” Stephen Innes of SPI Asset Management said in a commentary. The ruling was, at the least, “a brief respite before the next thunderclap,” he said. Elsewhere in Asia, Hong Kong’s Hang Seng added 1.3% to 23,561.86, while the Shanghai Composite index gained 0.7% to 3,363.45.  

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WAMD real-time payment system achieves rapid transaction growth

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KUWAIT CITY, May 28, (BUSINESS WIRE): ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology, and KNET, Kuwait’s national electronic banking company, today announced that WAMD, Kuwait’s real-time payment system, recorded significant growth in the number of transactions processed since its launch in June of 2024, making WAMD one of the world’s most rapidly adopted real-time payment initiatives. KNET utilized ACI’s Digital Central Infrastructure solution to build the central payment infrastructure of WAMD, an interoperable, countrywide scheme that enables account-to-account (A2A) payment transfers via a bank’s mobile app or internet banking service by using a phone number. WAMD was implemented in less than 15 months, redefining the pace for rapid digital transformation and innovation.

Banks in Kuwait have lauded the scheme for delivering a seamless and user-friendly differentiated customer banking experience. With 100% of the country’s banks now on board with WAMD, this extraordinary growth in realtime payments is expected to continue. “As real-time payments become ubiquitous in Kuwait, consumers have gravitated toward secure, realtime payment methods, reshaping habits around convenience and efficiency while reducing reliance on cash. KNET’s primary strategic focus is to provide a safe and reliable payment environment by enhancing existing infrastructure, developing innovative payment systems, and improving service efficiency domestically and regionally,” said EsamAlkheshnam, KNET’s Chief Executive Officer. Alkheshnam added that “IPS in Kuwait was given the name ‘WAMD,’ which translates to lightning flash – an indication of the speed of the service. WAMD, which is available on the banking application of all local banks, has gained traction from the start with one million registered users during the first quarter of the launch of WAMD. “As soon as we introduced the service to Kuwait, we began outlining the next phase of IPS in Kuwait, which will build on the success of phase one. Together with ACI Worldwide, being one of our strategic partners, KNET is committed to adopting state-of-the-art technologies in digital payments, adhering to the highest global standards.”

Aligned with KNET’s mission of supporting Kuwait’s national vision for digital transformation, longer-term strategic initiatives include the integration of Kuwait’s fintech players to WAMD and enabling A2A real-time payments in their Electronic Fund Transfer Point-of-Sale terminals using dynamic QR codes. KNET is also looking at implementing the “Request to Pay” service to streamline payment operations for web merchants and provide a safer, enhanced e-commerce shopping experience for Kuwaitis. Kuwait’s evolution into a realtime payment powerhouse is set to further propel the Middle East’s position as a leader in payments modernization. According to ACI’s Prime Time for Real-Time 2024 report, which tracks global realtime payment volumes and growth forecasts, the Middle East has been recognized as the fastest-growing real-time payments market in the world for two consecutive years.

Additionally, real-time payments are a powerful enabler for economic advancement and inclusion. ACI’s Real-Time Payments: Economic Impact and Financial Inclusion report indicates that by 2028, real-time payments are forecast to create more than 167 million new bank account holders and generate $285.8 billion of additional global GDP growth. “Kuwait’s rapid adoption of real-time payments has been impressive and stands out as one of the fastest adoption rates around the globe. The rising demand for real-time payments drives innovation in payments, forges new use cases that stimulate economic growth, promotes financial inclusion, and meets customers’ evolving expectations,” commented Craig Ramsey, global head of account-to-account payments at ACI Worldwide.

“Together, ACI and KNET have created one of the most secure and future-proof real-time payment systems in the world – one that puts Kuwait at the forefront of the global realtime payments revolution.” ACI Worldwide has a strong track record of powering real-time schemes around the world as well as helping banks, fintechs and other payment service providers in the ecosystem to connect to the schemes and offer new, innovative financial services for consumers and businesses. ACI currently powers 26 domestic and pan-regional real-time schemes across six continents – including 11 central infrastructures. Globally, ACI serves all 10 of the world’s largest financial institutions by asset value and provides solutions that move trillions of dollars through more than one billion transactions daily.

About KNET The Shared Electronic Banking Services Company (KNET), a pioneer in electronic payments in Kuwait, was established in 1992 through a partnership of local banks to connect their systems and enable a wide range of banking services through an advanced network. KNET is committed to adopting state-of-the-art technologies in various fields of electronic banking and payments, adhering to the highest global standards. The company’s targeted sectors include commercial, banking, and governmental sectors in Kuwait.

About ACI Worldwide ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

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